Tag Archives: customer_service

When It Absolutely, Positively, Must Soak in the Rain Overnight

Everyone loves a good “bad customer service” story. Unless, of course, you are the customer. Bad customer service stories are abound these days in the blogosphere, and I was hesitant to contribute to that pile. That is, until the goat rodeo we experienced last night with FedEx.

Scattered, Smothered, and Covered

If you are from the south, you more than likely not only instantly recognize the unofficial Waffle House mantra of “Scattered, Smothered, and Covered”, but you probably also know what it means. Today’s entrepreneurial lesson is brought to you (unofficially, of course) by Waffle House. In today’s lesson, we will learn how not to bring …

Continue reading

SPIN: Customer Feedback Management

Larry Boldt, VP of Customer Management for Orasi Software will be presenting at the Atlanta SPIN (Software Process Improvement Network) meeting on Wednesday, January 18th, at 6:00pm. The topic will be “Customer Feedback Management – 7 Habits of a Highly Effective Customer Feedback Process.”