Historically, one of the biggest knocks on open source software has been its lack of presence in the enterprise software space. We generally define “enterprise software” as software that solves some sort of problem faced by the enterprise (the business). A rapidly evolving product known as SugarCRM is single-handedly shattering that stigma, and putting some serious enterprise-grade CRM (customer relationship management) capabilities into the hands of the everyman, or everycompany, as the case may be.

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