The web home of Scott Burkett: Serial-entrepreneur, tech-geek, dad.
Blogging, opining, ruminating, and pontificating on entrepreneurship, venture capital, process improvement, technology, online communities, business networking, IT Management, online social networking, and other things that melt in the warm Atlanta sun.
"Beneath the noble bird, between the proudest words, behind the beauty, cracks appear ..."
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Everyone loves a good “bad customer service” story. Unless, of course, you are the customer. Bad customer service stories are abound these days in the blogosphere, and I was hesitant to contribute to that pile. That is, until the goat rodeo we experienced last night with FedEx.
If you are from the south, you more than likely not only instantly recognize the unofficial Waffle House mantra of “Scattered, Smothered, and Covered”, but you probably also know what it means. Today’s entrepreneurial lesson is brought to you (unofficially, of course) by Waffle House. In today’s lesson, we will learn how not to bring a brick and mortar business along the chain of commerce progression. As an added bonus, we’ll discover nifty ways to piss your customers off!
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Larry Boldt, VP of Customer Management for Orasi Software will be presenting at the Atlanta SPIN (Software Process Improvement Network) meeting on Wednesday, January 18th, at 6:00pm. The topic will be “Customer Feedback Management - 7 Habits of a Highly Effective Customer Feedback Process.”
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Defend or Evolve |
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Scott's Circle Theory of Hiring |
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Your Unfair Competitive Advantage |
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Linear Entrepreneurship and Why it Sucks |
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Managing the IT Backlog |
