Process Improvement and Startups

Ok, I will confess that I am a process improvement fanatic. I suppose it has something to do with my experiences early in my career working in a TQM environment at TSYS, and working with a key customer (AT&T Universal Card Services) to win the Malcolm Baldrige Quality Award. In reality, though, it probably has more to do with my desire to create “well-oiled machines” and tinker with numbers.


This is a bit late as far as notice goes, but if you will be in the Atlanta area this Wednesday evening (11/15), you can attend the monthly meeting of the Atlanta Software Process Improvement Network (SPIN) and hear Conflair founder Michael Yudanin deliver a presentation entitled “Off-shoring Assurance: Making it work.”
As promised in my previous article on JAD Facilitation Basics, this article will focus on the steps needed to create a viable functionality matrix, which will serve to summarize and prioritize the functionality for a proposed software system. Thanks to the recent reader who reminded me that this post was long overdue!
As promised in my post on 
